Support Services

We believe we have the finest configurator technology on the market today. We realize you are not just investing in software; you are counting on the people behind the software as well. We have established a great reputation for our responsive and knowledgeable customer service. In fact, we have built our business on referrals from satisfied customers. Here are some customer remarks:

"The service of Experlogix is unsurpassed. We have had great support, with excellent turnaround times, very often at no charge at all. In addition, we have the feeling that Experlogix is really listening to us. If we have a problem, they don’t only help us solve it, but also try to improve the system based on our experiences, questions and requests. The zeal with which that happens is fantastic!"

G. van Mier
FEI Company

 

"Experlogix provides the level of customer service that every company should aspire to."

D. Edwards
Tribridge

 

"We've been very happy with the training we've received on the product and very satisfied with the quality of the support personnel as well as their response time in addressing any of the questions we've had."

S. Lommertzen
Endace

 

"Without exception, everyone we dealt with at Experlogix has been a pleasure to work with. They were helpful, friendly, and went the extra mile to ensure that our needs were met wherever they could."

B. Avery
Konica Minolta

 

"During the implementation process, we asked Experlogix to do some really complicated things, because we have some very intricate quoting requirements. The Experlogix technical support team has been awesome. They have a good understanding of best business practices which has been helpful to us. And we’ve been able to email or call them anytime, including weekends or at night and they’ve always had a solution for us. We’ve been very pleased working with Experlogix."

R. Scott
Martin Doors

 

"Service from day one has been excellent, far beyond expectations."

M. Garrels
NEI

 

"We did two or three days of training with Experlogix. Their approach was not to come in and tell us what the system could do. But rather, to start by asking us what we wanted it to do. The Experlogix project consultants were very thorough."

B. Wiest
Maglin

 

"We took a train-the-trainer approach, and even as non-programmer, business users we found the system very easy to use."

M. Overby
Nederman

 

"Experlogix went above and beyond in order to meet all of our requirements. The whole team was very knowledgeable and accommodating."

D. Nishita
Instant InfoSystems