OIM Orthopedie Optimizes Order Intake and Creates Exceptional Customer Experience
Benefits
- Full access to all data in one place in real-time.
- Portal functions entirely on the web – accessible via desktop, tablet, or mobile device.
- No additional third-party database – CPQ acts as a smart bridge between existing data sources.
- Role-based access allows receptionists and advisors to request different information while seeing the most relevant view of the customer.
- Robust quote-to-order functionality.
OIM Orthopedie offers custom orthopedic solutions that help their customers live comfortably, independently, and stylishly despite a personal injury. They offer a wide range of devices, from prosthetic arms and legs to orthopedic shoes and compression aids.
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“Since implemented, CPQ has cut the time spent on order intake from 10 minutes to only minutes, providing plenty of extra time during the typical 15-minute appointment.”