OIM Orthopedie Optimizes Order Intake and Creates Exceptional Customer Experience
Benefits
- Full access to all data in one place in real-time.
- Portal functions entirely on the web – accessible via desktop, tablet, or mobile device.
- No additional third-party database – CPQ acts as a smart bridge between existing data sources.
- Role-based access allows receptionists and advisors to request different information while seeing the most relevant view of the customer.
- Robust quote-to-order functionality.
OIM Orthopedie offers custom orthopedic solutions that help their customers live comfortably, independently, and stylishly despite a personal injury. They offer a wide range of devices, from prosthetic arms and legs to orthopedic shoes and compression aids.
“Since implemented, CPQ has cut the time spent on order intake from 10 minutes to only minutes, providing plenty of extra time during the typical 15-minute appointment.”