by eyoung | Jan 31, 2024 | CPQ Implementation, Customer Experience
In the fast-paced world of digital commerce, businesses are constantly seeking ways to optimize their operations, streamline processes, and enhance the overall customer experience. One powerful solution that stands out is the integration of Microsoft Dynamics 365...
by eyoung | Dec 12, 2023 | Customer Experience
It doesn’t matter whether you sell software solutions or snow shoveling services. Regardless of the product/service and organization selling it, the sales quote is one of the most powerful parts of the selling process. And, as a sales professional, you will need to...
by eyoung | Jul 30, 2019 | Customer Experience
There is an old saying, “Don’t put all your eggs in one basket,” meaning it’s risky to group all your possibilities together. But in business, sometimes you want all your eggs, or customer information components, in one integrated spot –...
by eyoung | Jun 4, 2019 | Customer Experience
Businesses are like roads, with their constant ebb and flow of moving parts, red lights, green lights, yield signs, stop signs, and even dead ends. Rules of the road and traffic signals instill some order so folks know when it’s their turn to go, or when to...
by eyoung | Jan 25, 2019 | Customer Experience
Automation has always been a popular concept. Once a staple of science fiction lore, it has now become part of modern daily lives. One example is office automation which began back in the day with basic document management. It wasn’t too long ago that everyone...
by eyoung | Jan 11, 2018 | Customer Experience
Although the world is full of graphics programs, not everyone has the skill set of a designer. Even templates – pre-made forms you just drop information into – can be squirrely and annoying to end-users, despite the fact they are supposed to be easy and efficient....
