Priva Enhances Customer Experience with Experlogix CPQ for Dynamics 365
Benefits
- Experlogix CPQ streamlined Priva’s order process, reducing complexity and improving customer experience.
- The new system ensures clear, accurate, and customizable orders, enhancing efficiency and reducing errors.
Priva, a developer of climate control solutions for commercial buildings and high-tech greenhouses, enables organizations to reach their sustainability goals while drastically reducing costs.
“We were missing a lot of needed functionality in our calculation tools,” said Kees van der Kruk, Manager of Fulfillment Operations at Priva. “We also didn’t have the capability to process projects to orders. We custom build a lot of our solutions, and that makes it essential to have documents like the bill of materials (BOMs), but creating these documents required a lot of manual effort. The implementation of a new ERP system also challenged us to re-evaluate our diverse landscape of tools for quoting and ordering.”
Experlogix CPQ for Microsoft Dynamics 365 Finance and Operations provided the tools that Priva needed to deliver accurate, highly customizable orders, easily and consistently.
“Whether the sale is being handled internally or through one of our partners, it’s always clear what the configuration is. This not only makes our orders more accurate, it allows us to more quickly adjust them before anything moves to production.”
Kees van der Kruk, Manager of Fulfillment Operations