[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.5″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a way to capture sales and service information in a single repository and extend configuration and spare-parts order processes to its distributors throughout the region. Microsoft Dynamics\u2122 CRM delivered out-of-the-box sales and service functionality, workflow automation, and management visibility into data. Equally important, MCFE was able to deliver a portal solution to its distributors, all on the Microsoft\u00ae environment its people already knew and used.<\/p>\n
\u201cWe have been able to reduce the amount of time we spend on service calls by an average of 80% per call. We can now spend far more time improving the total quality of our business.\u201d<\/p>\n
Robert Vleeschhouwer<\/strong>, General Manager Information Systems Department<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMzMzgxMSJ9fQ==@” url_new_window=”on” button_text=”Get the Full Case Study Now” _builder_version=”4.27.5″ _dynamic_attributes=”button_url” _module_preset=”%22default%22″ custom_button=”on” button_text_size=”1rem” button_text_color=”#FFFFFF” button_bg_color=”#0C214C” button_border_width=”%221px%22″ button_border_color=”%22#0C214C%22″ button_border_radius=”100px” button_font=”–et_global_body_font||||||||” button_icon_color=”%22#0C214C%22″ background_layout=”dark” custom_padding=”9px|30px|7px|30px|false|false%22″ custom_padding_tablet=”” custom_padding_phone=”9px|15px|7px|15px|false|false%22″ custom_padding_last_edited=”on|phone” button_text_size_tablet=”” button_text_size_phone=”0.9rem” button_text_size_last_edited=”on|phone” custom_css_main_element=”line-height:1.4rem!important;” locked=”%22off%22″ global_colors_info=”%22{}%22″ button_border_radius__hover_enabled=”off” button_border_radius__hover=”%22100px%22″ button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#0C214C” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#F3F8FD” button_bg_enable_color__hover=”on” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”line-height:1.4rem!important;||” custom_css_main_element_tablet=”line-height:1.4rem!important;”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Forklift Manufacturer Improves Processes and Increases Customer Satisfaction Benefits Established a centralized customer contact database. Created a knowledge base for managing customer service requests. Enabled a forklift configuration portal for dealers. Streamlined order entry processes. Improved customer service effectiveness. Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout […]<\/p>\n","protected":false},"featured_media":326839,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":" Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a way to capture sales and service information in a single repository and extend configuration and spare-parts order processes to its distributors throughout the region. Microsoft Dynamics\u2122 CRM delivered out-of-the-box sales and service functionality, workflow automation, and management visibility into data. Equally important, MCFE was able to deliver a portal solution to its distributors, all on the Microsoft\u00ae environment its people already knew and used. \u201cWe have been able to reduce the amount of time we spend on service calls by an average of 80% per call. We can now spend far more time improving the total quality of our business.\u201d<\/p> Robert Vleeschhouwer<\/strong>, General Manager Information Systems Department<\/p> <\/p> <\/p>","_et_gb_content_width":""},"content_tag":[],"class_list":["post-325105","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/case_studies\/325105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/case_studies"}],"about":[{"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/types\/case_studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/media\/326839"}],"wp:attachment":[{"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/media?parent=325105"}],"wp:term":[{"taxonomy":"content_tag","embeddable":true,"href":"https:\/\/experlogix.com\/de\/wp-json\/wp\/v2\/content_tag?post=325105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Forklift Manufacturer Improves Processes and Increases Customer Satisfaction
<\/h3> Benefits<\/h3>
Get the Full Case Study Now<\/a>
<\/p>