{"id":325115,"date":"2021-03-23T09:27:40","date_gmt":"2021-03-23T09:27:40","guid":{"rendered":"https:\/\/experlogix.kinsta.cloud\/case_studies\/innotex\/"},"modified":"2026-05-07T20:03:15","modified_gmt":"2026-05-07T20:03:15","slug":"innotex","status":"publish","type":"case_studies","link":"https:\/\/experlogix.com\/de\/case-studies\/innotex\/","title":{"rendered":"INNOTEX"},"content":{"rendered":"

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\n
\n
Case Study<\/div>\n

Configurator Speeds Quotes and Orders for a Global Dealer Network<\/h1>\n

INNOTEX manufactures tailored fire-fighting \u201cturnout\u201d gear for some of the largest fire departments in the world. Suits, gloves and hoods are fitted to each individual firefighter\u2019s measurements to ensure easy movement and flawless protection \u2013 when it counts the most.<\/p>\n<\/div>\n

\n
\n
Client<\/div>\n

INNOTEX<\/p>\n<\/div>\n

\n
Partner<\/div>\n

Experlogix<\/p>\n<\/div>\n

\n
Products and Services<\/div>\n

Microsoft Dynamics 365 CRM<\/p>\n<\/div>\n

\n
Benefits<\/div>\n

Supports double-digit business growth and global expansion
Accelerates quote-to-order-to-production time
Provides dealers with a quick and easy-to-use portal for configuring real-time orders with customers
Improves accuracy by eliminating rekeying data
Eliminates problems of incompatible option selection
Enables greater internal focus on customer service<\/p>\n<\/div>\n<\/div>\n

\n

Challenge<\/h2>\n

In the early 2000\u2019s, INNOTEX made a decision to consolidate product lines and focus exclusively on firefighting turnout gear. An \u201coff-the-rack\u201d approach would never ensure complete protection, so each suit for every fire department crewmember had to be tailored to the individual to ensure critical ease-of-movement in life threatening situations.<\/p>\n

\u201cFirefighting suits are very complicated,\u201d says Rene-Frederic Roy, Financial Director for the Richmond, Quebec manufacturer. \u201cThere are thousands of options that can be considered.\u201d<\/p>\n

At the same time, there has to be a high level of quality assurance in the suit design \u2013 ensuring that all options mesh seamlessly. INNOTEX\u2019s quote\/order process had been dependent on Excel spreadsheets. Dealer requests for quotes were placed by phone, then faxed back for confirmation. When orders were finalized, spreadsheet-based orders were so large that they had to be mailed for confirmation. If options were added or deleted, it required mailing a new spreadsheet.<\/p>\n

INNOTEX needed an easier quote-and-order process. It also required a solution that would tightly integrate with Microsoft Dynamics CRM and Dynamics GP. The driving factor in the three product implementation was the product configurator. This was to ensure intuitive ease-of-use so dealers could configure their own orders.<\/p>\n

But also to guarantee smooth, flawless process and data flow between systems to eliminate duplicate data entry.<\/p>\n<\/div>\n

\n

Solution<\/h2>\n

After carefully reviewing eight solutions, the Experlogix Configurator was the decisive choice for INNOTEX based on ease-of-use, deep Dynamics integration and strong portal capabilities. \u201cWe were really impressed with how easy it was to select product features and options and also with the caliber Experlogix team,\u201d says Roy. \u201cDuring the implementation and training phase, they were always there when I needed them \u2013 including the company president. It was clear that we were important to them.\u201d<\/p>\n<\/div>\n

\n

After carefully reviewing eight solutions, the Experlogix Configurator was the decisive choice for INNOTEX based on ease-of-use, deep Dynamics integration and strong portal capabilities.<\/strong><\/p>\n<\/div>\n

\n

Result<\/h2>\n
\n
\n
Growth<\/div>\n
Supports double-digit business growth and global expansion<\/div>\n<\/div>\n
\n
Speed<\/div>\n
Accelerates quote-to-order-to-production time<\/div>\n<\/div>\n
\n
Portal<\/div>\n
Provides dealers with a quick and easy-to-use portal for configuring real-time orders with customers<\/div>\n<\/div>\n
\n
Accuracy<\/div>\n
Improves accuracy by eliminating rekeying data<\/div>\n<\/div>\n<\/div>\n

\u201cAs a small company with about 120 employees,\u201d Roy says, \u201cwe have limited resources with no dedicated IT staff, so we needed an easy-to-use tool that could be maintained by business users. Experlogix is so easy that I can manage it myself.\u201d<\/p>\n

Experlogix is so intuitive that dealers are increasingly configuring their own quotes and orders. Experlogix has a user-friendly web portal where dealers can sit with customers and work up complicated quotes and orders in as little as fifteen to twenty minutes. There\u2019s no faxing or mailing, no delay in deleting or selecting additional options. \u201cExperlogix is easy and fast \u2013 which the dealers really like,\u201d says Roy. \u201cIt also enables us to internally focus more on providing quality customer service.\u201d<\/p>\n

Experlogix is seamlessly integrated with Microsoft Dynamics CRM, and with Dynamics GP ERP system. Orders generated by Experlogix flow flawlessly into CRM and then Dynamics GP, generating the \u201ccutting sheet,\u201d or manufacturing order, and routings that go to the floor to start production.<\/p>\n

The Experlogix rules-driven system is also foolproof. It provides alerts if selected options create a design or production issue that compromises the integrity of the gear. \u201cExperlogix also enables us to post photos of various options. That was never possible before,\u201d Roy states.<\/p>\n

Experlogix ensures customers receive their orders without errors or unnecessary delays. The fact that Experlogix is tightly integrated with Dynamics GP eliminated the need for a separate, stand-alone system for generating manufacturing orders, again providing gains in accuracy and speed in not having to rekey information.<\/p>\n

\u201cThe fact that Experlogix is integrated with CRM is another benefit,\u201d he says. \u201cNow we know how many quotes we\u2019ve done, which helps us anticipate the work load on the floor.\u201d Spreadsheets never provided that kind of visibility. \u201cWe now see trends and have a clear view of the number of quotes done daily, weekly, and monthly.\u201d<\/p>\n

Roy likened the company\u2019s decision to eliminate other product lines to focus solely on firefighting gear as \u201cgiving the company bigger shoulders.\u201d It helped spark consistent double-digit growth year-over-year in business and employees. Experlogix has likewise further broadened the company\u2019s shoulders, enabling it to ably manage the growth while also providing a solid foundation for continued global growth into the future.<\/p>\n<\/div>\n

\n
\n
\u201c<\/div>\n
\n

\u201cExperlogix is easy and fast \u2013 which the dealers really like. It also enables us to internally focus more on providing quality customer service.\u201d<\/p>\n<\/div>\n

Rene-Frederic Roy<\/span> Financial Director<\/span><\/div>\n<\/div>\n<\/div>\n
\n
\n
Download the Full Case Study<\/div>\n

Get the complete INNOTEX case study and share it with your team.<\/p>\n<\/div>\n

Download the PDF<\/a><\/div>\n<\/div>\n<\/div>\n

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Case Study Configurator Speeds Quotes and Orders for a Global Dealer Network INNOTEX manufactures tailored fire-fighting \u201cturnout\u201d gear for some of the largest fire departments in the world. Suits, gloves and hoods are fitted to each individual firefighter\u2019s measurements to ensure easy movement and flawless protection \u2013 when it counts the most. Client INNOTEX Partner […]<\/p>\n","protected":false},"featured_media":326849,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"

Experlogix Configurator Speeds Quotes and Orders for INNOTEX\u2019s Global Dealer Network<\/h3>

Benefits<\/h3>