A changing landscape for spare parts suppliers
Across the UK and Ireland, spare parts manufacturers and distributors are under increasing pressure to deliver faster, more connected and more transparent buying experiences.
Customers who once phoned or emailed their orders now expect instant access to pricing, stock and account information online – all synchronised with their ERP system.
For businesses still relying on manual order processes or older eCommerce systems, this shift presents a pivotal moment:
Should you launch your first B2B web store, or modernise an outdated one?
Whichever stage you’re at, Experlogix Digital Commerce offers a platform purpose-built for manufacturers and distributors who depend on ERP-driven accuracy.
1. Digital commerce is no longer optional
Many spare parts businesses across the UK and Ireland have loyal customer bases built over decades. But loyalty alone no longer guarantees repeat business.
Procurement teams now expect self-service portals where they can:
- Search by part number or serial code
- View live stock and contract pricing
- Re-order from purchase history
- Access invoices and shipment tracking online
Providing this level of convenience helps companies retain trade customers, boost recurring sales, and reduce order-handling overheads.
Related reading: What is B2B eCommerce and why it matters for manufacturers
2.The opportunity for first movers
Those who act now gain a clear competitive edge.
In sectors where margins are tight and turnaround time is key, digital leadership becomes a long-term differentiator.
Early adopters using Experlogix Digital Commerce report:
- 24/7 ordering and higher repeat purchases
- Reduced admin costs through direct ERP integration
- Improved customer retention with self-service access
- Accurate data flow between commerce, ERP, and warehouse
Being first to deliver a seamless digital experience positions your business as the easiest to buy from – and the hardest to leave.
3. Why legacy systems can’t keep up
Many distributors in the parts industry still rely on custom-built or outdated platforms that struggle to meet modern expectations.
Common challenges include:
- Limited or manual ERP data syncing
- Difficult search across large catalogues
- Poor mobile usability
- High maintenance and security costs
Migrating to Experlogix Digital Commerce gives you a modern, secure, cloud-based solution designed to scale with your growth.
4. What makes Experlogix Digital Commerce different
Despite having an eCommerce site, most of your orders still come in manually – wasting time and increasing the risk of errors.
Real-time ERP integration
Connects natively with SAP Business One, Microsoft Dynamics 365 Business Central, Dynamics F&O, and Intact iQ, ensuring pricing, inventory, and customer data are always accurate.
Learn more about ERP integrations
Smart product discovery
Advanced filtering, category navigation, and part-number recognition make complex spare parts catalogues simple to browse. Image alt text: Spare parts search interface with advanced filters and ERP-synced stock levels on Experlogix Digital Commerce.”
Personalised trade experience
Each customer sees their own pricing, availability, and order history – automatically matched to ERP records. Image alt text: Customer-specific pricing dashboard for trade buyers in Experlogix Digital Commerce.”
Cloud performance and scalability
Multi-tenant SaaS architecture provides fast page loads, automatic updates, and enterprise-grade security. Image alt text: Cloud-based SaaS infrastructure powering Experlogix Digital Commerce with ERP connectivity.”
Quick to implement
With pre-built connectors and flexible templates, many UK and Irish businesses go live in weeks rather than months. Image alt text: Illustration showing rapid ERP-to-eCommerce go-live timeline.”
Modern migration made simple
Switching from a legacy system doesn’t have to disrupt operations. The Experlogix and Experlogix teams provide: Migration tools for customers, products, and order history Guided onboarding and staff enablement Phased rollout strategies to reduce risk Continuous optimisation and support Explore Experlogix implementation and support services
Proven results from digital transformation
Manufacturers and distributors running on Experlogix Digital Commerce typically achieve:
- 20″30% fewer manual order tasks
- 15″25% growth in online revenue
- Better order accuracy and customer satisfaction
By directly linking your eCommerce and ERP, you gain the speed, accuracy, and visibility needed to compete effectively in a connected marketplace.
Begin your digital journey today
Whether you’re considering your first B2B eCommerce platform or replacing an aging solution, Experlogix Digital Commerce – delivered by Experlogix – gives you the tools to stay ahead of customer expectations.
Discover more: www.experlogix.com/digital-commerce
Book a consultation: Speak to our team about your spare parts digital strategy >>>
