{"id":325097,"date":"2021-07-05T17:09:06","date_gmt":"2021-07-05T17:09:06","guid":{"rendered":"https:\/\/experlogix.kinsta.cloud\/case_studies\/reliance-home-comfort\/"},"modified":"2026-08-31T17:54:03","modified_gmt":"2026-08-31T17:54:03","slug":"reliance-home-comfort","status":"publish","type":"case_studies","link":"https:\/\/experlogix.com\/nl\/case-studies\/reliance-home-comfort\/","title":{"rendered":"Reliance Home Comfort"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; 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1.75rem;<!-- [et_pb_line_break_holder] -->  background:linear-gradient(<!-- [et_pb_line_break_holder] -->    135deg,<!-- [et_pb_line_break_holder] -->    var(--xpl-orange-pale) 0%,<!-- [et_pb_line_break_holder] -->    #fff 72%<!-- [et_pb_line_break_holder] -->  );<!-- [et_pb_line_break_holder] -->  border:1px solid #F0D8CF;<!-- [et_pb_line_break_holder] -->  border-left:5px solid var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border-radius:14px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__intro:after{<!-- [et_pb_line_break_holder] -->  content:\"\";<!-- [et_pb_line_break_holder] -->  position:absolute;<!-- [et_pb_line_break_holder] -->  width:150px;<!-- [et_pb_line_break_holder] -->  height:150px;<!-- [et_pb_line_break_holder] -->  right:-75px;<!-- [et_pb_line_break_holder] -->  top:-80px;<!-- [et_pb_line_break_holder] -->  border:22px solid rgba(217,73,35,.055);<!-- [et_pb_line_break_holder] -->  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-->.xpl-reliance-case__intro p:last-child{<!-- [et_pb_line_break_holder] -->  margin-bottom:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   CASE FACTS<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__facts{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  gap:.8rem;<!-- [et_pb_line_break_holder] -->  margin:1rem 0 1.3rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__fact{<!-- [et_pb_line_break_holder] -->  min-width:0;<!-- [et_pb_line_break_holder] -->  padding:1rem 1.1rem;<!-- 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-->.xpl-reliance-case__scale{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  overflow:hidden;<!-- [et_pb_line_break_holder] -->  margin:1.3rem 0;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  border-radius:11px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__scale-item{<!-- [et_pb_line_break_holder] -->  padding:1.25rem 1rem;<!-- [et_pb_line_break_holder] -->  text-align:center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__scale-item + .xpl-reliance-case__scale-item{<!-- [et_pb_line_break_holder] -->  border-left:1px solid rgba(255,255,255,.16);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__scale-value{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .25rem;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->  font-size:clamp(1.55rem,3vw,2.1rem);<!-- [et_pb_line_break_holder] -->  line-height:1.1;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__scale-label{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->  font-size:.88rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   BENEFITS<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__benefits-wrap{<!-- [et_pb_line_break_holder] -->  margin:1.4rem 0 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__benefits-label{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .8rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:1.05rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__benefits{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  gap:.7rem;<!-- [et_pb_line_break_holder] -->  list-style:none!important;<!-- [et_pb_line_break_holder] -->  margin:0!important;<!-- [et_pb_line_break_holder] -->  padding:0!important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__benefits li{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  list-style:none!important;<!-- [et_pb_line_break_holder] -->  margin:0!important;<!-- [et_pb_line_break_holder] -->  padding:.95rem 1rem .95rem 2rem!important;<!-- [et_pb_line_break_holder] -->  background:#fff;<!-- [et_pb_line_break_holder] -->  border:1px solid var(--xpl-line);<!-- [et_pb_line_break_holder] -->  border-radius:8px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__benefits li::marker{<!-- [et_pb_line_break_holder] -->  content:\"\"!important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] 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-->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__quote{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  margin:1.35rem 0;<!-- [et_pb_line_break_holder] -->  padding:1.35rem 1.45rem 1.25rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange-pale);<!-- [et_pb_line_break_holder] -->  border-left:4px solid var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border-radius:0 10px 10px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__quote:before{<!-- [et_pb_line_break_holder] -->  content:\"\u201c\";<!-- [et_pb_line_break_holder] -->  position:absolute;<!-- [et_pb_line_break_holder] -->  right:1.1rem;<!-- [et_pb_line_break_holder] -->  top:.2rem;<!-- [et_pb_line_break_holder] -->  color:rgba(217,73,35,.13);<!-- [et_pb_line_break_holder] -->  font-size:5rem;<!-- [et_pb_line_break_holder] -->  line-height:1;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__quote p{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  z-index:1;<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->  font-size:1.02rem;<!-- [et_pb_line_break_holder] -->  line-height:1.65;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__quote-footer{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  z-index:1;<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin-top:.8rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:.88rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__quote-footer strong{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   CHALLENGE<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__challenge-grid{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  gap:.8rem;<!-- [et_pb_line_break_holder] -->  margin:1.3rem 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__challenge-card{<!-- [et_pb_line_break_holder] -->  padding:1.1rem 1.15rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange-pale);<!-- [et_pb_line_break_holder] -->  border:1px solid #F0D8CF;<!-- [et_pb_line_break_holder] -->  border-radius:9px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__challenge-title{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .4rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-orange-dark);<!-- [et_pb_line_break_holder] -->  font-size:1rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__challenge-card p{<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   SALES PROCESS<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process{<!-- [et_pb_line_break_holder] -->  margin:1.35rem 0;<!-- [et_pb_line_break_holder] -->  padding:1.3rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-blue-soft);<!-- [et_pb_line_break_holder] -->  border-radius:11px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-title{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .9rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:1.05rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-grid{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  gap:.7rem;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-step{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  min-width:0;<!-- [et_pb_line_break_holder] -->  padding:1rem 1rem 1rem 3.2rem;<!-- [et_pb_line_break_holder] -->  background:#fff;<!-- [et_pb_line_break_holder] -->  border-radius:8px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-step:last-child{<!-- [et_pb_line_break_holder] -->  grid-column:1\/-1;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-number{<!-- [et_pb_line_break_holder] -->  position:absolute;<!-- [et_pb_line_break_holder] -->  left:.8rem;<!-- [et_pb_line_break_holder] -->  top:.9rem;<!-- [et_pb_line_break_holder] -->  display:flex;<!-- [et_pb_line_break_holder] -->  align-items:center;<!-- [et_pb_line_break_holder] -->  justify-content:center;<!-- [et_pb_line_break_holder] -->  width:1.8rem;<!-- [et_pb_line_break_holder] -->  height:1.8rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border-radius:50%;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->  font-size:.78rem;<!-- [et_pb_line_break_holder] -->  line-height:1;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-step strong{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .3rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:.95rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__process-step p{<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   CUSTOMER EXPERIENCE<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__customer{<!-- [et_pb_line_break_holder] -->  margin:1.35rem 0;<!-- [et_pb_line_break_holder] -->  padding:1.3rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange-pale);<!-- [et_pb_line_break_holder] -->  border:1px solid #F0D8CF;<!-- [et_pb_line_break_holder] -->  border-radius:11px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__customer-title{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .55rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-orange-dark);<!-- [et_pb_line_break_holder] -->  font-size:1.05rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__customer p:last-child{<!-- [et_pb_line_break_holder] -->  margin-bottom:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   RESULTS<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__results{<!-- [et_pb_line_break_holder] -->  display:grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns:repeat(2,minmax(0,1fr));<!-- [et_pb_line_break_holder] -->  gap:.8rem;<!-- [et_pb_line_break_holder] -->  margin:1.3rem 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__result-card{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  padding:1.1rem 1.15rem 1.1rem 1.35rem;<!-- [et_pb_line_break_holder] -->  background:#fff;<!-- [et_pb_line_break_holder] -->  border:1px solid var(--xpl-line);<!-- [et_pb_line_break_holder] -->  border-radius:9px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__result-card:before{<!-- [et_pb_line_break_holder] -->  content:\"\";<!-- [et_pb_line_break_holder] -->  position:absolute;<!-- [et_pb_line_break_holder] -->  left:0;<!-- [et_pb_line_break_holder] -->  top:0;<!-- [et_pb_line_break_holder] -->  bottom:0;<!-- [et_pb_line_break_holder] -->  width:4px;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border-radius:9px 0 0 9px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__result-title{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .35rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:1rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__result-card p{<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   FINAL QUOTE<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__final-quote{<!-- [et_pb_line_break_holder] -->  margin-top:1.4rem;<!-- [et_pb_line_break_holder] -->  padding:1.45rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  border-radius:12px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__final-quote p{<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->  font-size:1.08rem;<!-- [et_pb_line_break_holder] -->  line-height:1.6;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__final-quote cite{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin-top:.75rem;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->  font-size:.88rem;<!-- [et_pb_line_break_holder] -->  line-height:1.4;<!-- [et_pb_line_break_holder] -->  font-style:normal;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__final-quote cite strong{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  color:#fff;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   DOWNLOAD \/ CTA<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download{<!-- [et_pb_line_break_holder] -->  position:relative;<!-- [et_pb_line_break_holder] -->  overflow:hidden;<!-- [et_pb_line_break_holder] -->  margin-top:2.25rem;<!-- [et_pb_line_break_holder] -->  padding:1.5rem;<!-- [et_pb_line_break_holder] -->  background:linear-gradient(<!-- [et_pb_line_break_holder] -->    135deg,<!-- [et_pb_line_break_holder] -->    var(--xpl-orange-pale),<!-- [et_pb_line_break_holder] -->    #fff<!-- [et_pb_line_break_holder] -->  );<!-- [et_pb_line_break_holder] -->  border:1px solid #EFD7CD;<!-- [et_pb_line_break_holder] -->  border-radius:14px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download:before{<!-- [et_pb_line_break_holder] -->  content:\"\";<!-- [et_pb_line_break_holder] -->  position:absolute;<!-- [et_pb_line_break_holder] -->  left:0;<!-- [et_pb_line_break_holder] -->  top:0;<!-- [et_pb_line_break_holder] -->  width:100%;<!-- [et_pb_line_break_holder] -->  height:4px;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download-copy{<!-- [et_pb_line_break_holder] -->  width:100%;<!-- [et_pb_line_break_holder] -->  max-width:720px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download-title{<!-- [et_pb_line_break_holder] -->  display:block;<!-- [et_pb_line_break_holder] -->  margin:0 0 .4rem;<!-- [et_pb_line_break_holder] -->  color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  font-size:1.2rem;<!-- [et_pb_line_break_holder] -->  line-height:1.35;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download-copy p{<!-- [et_pb_line_break_holder] -->  margin:0;<!-- [et_pb_line_break_holder] -->  max-width:680px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case__download-actions{<!-- [et_pb_line_break_holder] -->  display:flex;<!-- [et_pb_line_break_holder] -->  flex-wrap:wrap;<!-- [et_pb_line_break_holder] -->  gap:.7rem;<!-- [et_pb_line_break_holder] -->  margin-top:1.1rem;<!-- [et_pb_line_break_holder] -->  align-items:center;<!-- [et_pb_line_break_holder] -->  justify-content:flex-start;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   BUTTONS<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:visited,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:hover,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:focus,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:active{<!-- [et_pb_line_break_holder] -->  display:inline-flex;<!-- [et_pb_line_break_holder] -->  align-items:center;<!-- [et_pb_line_break_holder] -->  justify-content:center;<!-- [et_pb_line_break_holder] -->  width:auto;<!-- [et_pb_line_break_holder] -->  max-width:100%;<!-- [et_pb_line_break_holder] -->  min-height:46px;<!-- [et_pb_line_break_holder] -->  padding:.78rem 1.1rem;<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border:2px solid var(--xpl-orange);<!-- [et_pb_line_break_holder] -->  border-radius:8px;<!-- [et_pb_line_break_holder] -->  color:#fff!important;<!-- [et_pb_line_break_holder] -->  -webkit-text-fill-color:#fff!important;<!-- [et_pb_line_break_holder] -->  text-decoration:none!important;<!-- [et_pb_line_break_holder] -->  text-align:center;<!-- [et_pb_line_break_holder] -->  font-size:.95rem;<!-- [et_pb_line_break_holder] -->  line-height:1.25;<!-- [et_pb_line_break_holder] -->  font-weight:700;<!-- [et_pb_line_break_holder] -->  white-space:normal;<!-- [et_pb_line_break_holder] -->  transition:<!-- [et_pb_line_break_holder] -->    background-color .2s ease,<!-- [et_pb_line_break_holder] -->    border-color .2s ease,<!-- [et_pb_line_break_holder] -->    transform .2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:hover,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:focus{<!-- [et_pb_line_break_holder] -->  background:var(--xpl-orange-dark);<!-- [et_pb_line_break_holder] -->  border-color:var(--xpl-orange-dark);<!-- [et_pb_line_break_holder] -->  transform:translateY(-1px);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button--secondary,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button--secondary:visited{<!-- [et_pb_line_break_holder] -->  background:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  border-color:var(--xpl-blue);<!-- [et_pb_line_break_holder] -->  color:#fff!important;<!-- [et_pb_line_break_holder] -->  -webkit-text-fill-color:#fff!important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button--secondary:hover,<!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button--secondary:focus{<!-- [et_pb_line_break_holder] -->  background:#08182F;<!-- [et_pb_line_break_holder] -->  border-color:#08182F;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.xpl-reliance-case a.xpl-reliance-case__button:focus-visible{<!-- [et_pb_line_break_holder] -->  outline:3px solid rgba(217,73,35,.28);<!-- [et_pb_line_break_holder] -->  outline-offset:3px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* =========================================================<!-- [et_pb_line_break_holder] -->   RESPONSIVE<!-- [et_pb_line_break_holder] -->========================================================= *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:800px){<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__benefits,<!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__challenge-grid,<!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__process-grid,<!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__results{<!-- [et_pb_line_break_holder] -->    grid-template-columns:1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__benefits li:last-child,<!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__process-step:last-child{<!-- [et_pb_line_break_holder] -->    grid-column:auto;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:650px){<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__facts,<!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__scale{<!-- [et_pb_line_break_holder] -->    grid-template-columns:1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__scale-item + .xpl-reliance-case__scale-item{<!-- [et_pb_line_break_holder] -->    border-left:0;<!-- [et_pb_line_break_holder] -->    border-top:1px solid rgba(255,255,255,.16);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:560px){<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__download{<!-- [et_pb_line_break_holder] -->    padding:1.25rem;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__download-actions{<!-- [et_pb_line_break_holder] -->    display:grid;<!-- [et_pb_line_break_holder] -->    grid-template-columns:1fr;<!-- [et_pb_line_break_holder] -->    width:100%;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__download-actions a.xpl-reliance-case__button{<!-- [et_pb_line_break_holder] -->    width:100%;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width:520px){<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__section{<!-- [et_pb_line_break_holder] -->    padding:1.8rem 0;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case__intro{<!-- [et_pb_line_break_holder] -->    padding:1.25rem;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (prefers-reduced-motion:reduce){<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .xpl-reliance-case a.xpl-reliance-case__button{<!-- [et_pb_line_break_holder] -->    transition:none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- =====================================================<!-- [et_pb_line_break_holder] -->     H1 IS RENDERED BY THE CASE STUDY HERO<!-- [et_pb_line_break_holder] -->     H1: Reliance Home Comfort<!-- [et_pb_line_break_holder] -->===================================================== &#8211;><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"xpl-reliance-case__intro\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong class=\"xpl-reliance-case__headline\"><!-- [et_pb_line_break_holder] -->    Company improves process efficiencies, eliminates errors, and enhances perception of professionalism.<!-- [et_pb_line_break_holder] -->  <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Reliance sells, finances, and rents home comfort systems. It prides itself on its 1,500 member staff\u2019s professionalism and expertise in providing the highest level of quality and consistency in service.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"xpl-reliance-case__facts\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__fact\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-label\"><!-- [et_pb_line_break_holder] -->      Client<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-value\"><!-- [et_pb_line_break_holder] -->      Reliance Home Comfort<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__fact\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-label\"><!-- [et_pb_line_break_holder] -->      Partner<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-value\"><!-- [et_pb_line_break_holder] -->      Experlogix<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__fact\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-label\"><!-- [et_pb_line_break_holder] -->      Experlogix Product<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-value\"><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/experlogix.com\/products\/cpq\/\"><!-- [et_pb_line_break_holder] -->        Experlogix CPQ<!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__fact\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-label\"><!-- [et_pb_line_break_holder] -->      Products &#038; Services<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-value\"><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/experlogix.com\/cpq\/microsoft-dynamics-365\/\"><!-- [et_pb_line_break_holder] -->        Microsoft Dynamics 365 CRM<!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__fact\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-label\"><!-- [et_pb_line_break_holder] -->      Country<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__fact-value\"><!-- [et_pb_line_break_holder] -->      Canada<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"xpl-reliance-case__primary-result\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__result-metric\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <strong class=\"xpl-reliance-case__result-value\"><!-- [et_pb_line_break_holder] -->      $250,000<!-- [et_pb_line_break_holder] -->    <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__result-label\"><!-- [et_pb_line_break_holder] -->      Estimated annual savings from improved efficiencies and error reduction<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__result-copy\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee>Reliance estimated the system would annually save $250,000 through improved efficiencies and reduction of errors.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"xpl-reliance-case__scale\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__scale-item\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <strong class=\"xpl-reliance-case__scale-value\"><!-- [et_pb_line_break_holder] -->      1,500<!-- [et_pb_line_break_holder] -->    <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__scale-label\"><!-- [et_pb_line_break_holder] -->      Staff members<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__scale-item\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <strong class=\"xpl-reliance-case__scale-value\"><!-- [et_pb_line_break_holder] -->      75<!-- [et_pb_line_break_holder] -->    <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__scale-label\"><!-- [et_pb_line_break_holder] -->      Sales agents performing in-home assessments<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"xpl-reliance-case__benefits-wrap\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong class=\"xpl-reliance-case__benefits-label\"><!-- [et_pb_line_break_holder] -->    Benefits<!-- [et_pb_line_break_holder] -->  <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<ul class=\"xpl-reliance-case__benefits\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      $250,000 annual savings in improved efficiencies and error reduction<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Maintained by business users rather than IT<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Strong sales agents\u2019 buy-in<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Positive customer response to proposal\/quote process<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Faultless migration from on-demand pilot to on-premise solution<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Fluid, seamless integration with Microsoft CRM\/ERP platform<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<li><!-- [et_pb_line_break_holder] -->      Enhanced customer perception of sales agents\u2019 professionalism<!-- [et_pb_line_break_holder] -->    <\/li>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"xpl-reliance-case__section\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>Challenge<\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Small, local companies typically dominate the relatively low-margin heating &#038; air conditioning, and water heating products and services market. Reliance Home Comfort, however, has operation centers spread across four Canadian Provinces, supported by one of the largest licensed technician networks and in-home product-quality management teams that perform ongoing quality audits.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<blockquote class=\"xpl-reliance-case__quote\"><p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee>\u201cWe\u2019re impartial in recommending the best products for the job, and take the risk and worry out of product ownership so customers can fully enjoy their homes.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__quote-footer\"><!-- [et_pb_line_break_holder] -->      <strong>John Pavkovic<\/strong><!-- [et_pb_line_break_holder] -->      Director of Technology Solutions, Reliance Home Comfort<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p><\/blockquote>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Reliance\u2019s 75-agent sales force does in-home assessments to best match customer requirements with the proper configuration of systems and components. In business over 40 years, the field sale force had traditionally relied on binder catalogues to produce quotations. The process worked well enough for years, but did not reflect the growing company\u2019s commitment to superior professionalism. Besides breaking direct one-on-one customer engagement to create a quote, the entire proposal production process was inefficient and error prone.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>In late 2011, Reliance Home began its search for a better quoting solution.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__challenge-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__challenge-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__challenge-title\"><!-- [et_pb_line_break_holder] -->        Binder-Based Quoting<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>The field sales force traditionally relied on binder catalogues to produce customer quotations.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__challenge-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__challenge-title\"><!-- [et_pb_line_break_holder] -->        Customer Engagement<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>Creating the quote could interrupt the direct one-on-one interaction between the salesperson and customer.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__challenge-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__challenge-title\"><!-- [et_pb_line_break_holder] -->        Inefficient Production<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>The proposal-production process required more effort than Reliance wanted from its growing sales organization.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__challenge-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__challenge-title\"><!-- [et_pb_line_break_holder] -->        Quote Errors<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>The previous process was error prone and did not reflect Reliance\u2019s emphasis on professionalism.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"xpl-reliance-case__section\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>Solution<\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<blockquote class=\"xpl-reliance-case__quote\"><p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee>\u201cWe looked at various configurator solutions. Some vendors wanted to sell us big, high-end, expensive systems with lots of features. A lot of what they offered was irrelevant to us. Others only sold on-demand solutions, but we already have a data center.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <span class=\"xpl-reliance-case__quote-footer\"><!-- [et_pb_line_break_holder] -->      <strong>John Pavkovic<\/strong><!-- [et_pb_line_break_holder] -->      Director of Technology Solutions, Reliance Home Comfort<!-- [et_pb_line_break_holder] -->    <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p><\/blockquote>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Reliance wanted a system that could easily integrate with Microsoft Dynamics CRM 2011. \u201cSome configurator vendors said they could make the link \u2013 but you still had to uncurl the integration problem. We wanted a solution that was on one platform.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Experlogix also provides both on-demand and on-premise solutions, \u201cso we could quickly do an on-demand pilot, then transition seamlessly to on-premise,\u201d he says. \u201cAnd they have a tight team. We always deal with people who can make decisions quickly.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"xpl-reliance-case__section\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>Result<\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>The whole process starts when a customer makes a phone or web inquiry. All initial information is captured in Microsoft Dynamics CRM. \u201cWhen a Reliance agent makes a home visit, they launch Experlogix on their tablet directly from Dynamics CRM,\u201d Pavkovic states.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__process\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <strong class=\"xpl-reliance-case__process-title\"><!-- [et_pb_line_break_holder] -->      From customer inquiry to procurement<!-- [et_pb_line_break_holder] -->    <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__process-grid\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"xpl-reliance-case__process-step\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <span class=\"xpl-reliance-case__process-number\"><!-- [et_pb_line_break_holder] -->          1<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <strong>Customer Inquiry<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee>Phone or web inquiry information is captured in Microsoft Dynamics CRM.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"xpl-reliance-case__process-step\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <span class=\"xpl-reliance-case__process-number\"><!-- [et_pb_line_break_holder] -->          2<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <strong>In-Home Assessment<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee>The Reliance agent launches Experlogix from Dynamics CRM on a tablet during the customer visit.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"xpl-reliance-case__process-step\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <span class=\"xpl-reliance-case__process-number\"><!-- [et_pb_line_break_holder] -->          3<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <strong>Rules-Based Configuration<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee>Only compatible components and accessories can be considered while the agent and customer compare different configurations.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"xpl-reliance-case__process-step\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <span class=\"xpl-reliance-case__process-number\"><!-- [et_pb_line_break_holder] -->          4<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <strong>Accepted Quote<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee>The completed and accepted quote is passed back to Dynamics CRM where it becomes an order.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"xpl-reliance-case__process-step\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <span class=\"xpl-reliance-case__process-number\"><!-- [et_pb_line_break_holder] -->          5<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <strong>ERP Procurement<\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <pee>The order is passed on to ERP for procurement, keeping the process connected from the beginning.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__customer\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <strong class=\"xpl-reliance-case__customer-title\"><!-- [et_pb_line_break_holder] -->      Quoting becomes part of the customer conversation<!-- [et_pb_line_break_holder] -->    <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee>\u201cAgents are essentially on stage with their customers watching over their shoulders,\u201d Pavkovic says. \u201cExperlogix definitely supports our emphasis on professionalism.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Experlogix\u2019s rules-based configurator ensures only compatible components and accessories can be considered when quoting complex systems. Sitting side-by-side, agents and clients can try various configurations to achieve the best price\/performance for the customer.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>When the configuration is complete and the quote is accepted, it\u2019s passed back to Dynamics CRM where it becomes an order; then is passed on to ERP for procurement. \u201cWe work from good data from the very beginning,\u201d says Pavkovic.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>\u201cExperlogix is a good value,\u201d continues Pavkovic. \u201cIt has a strong \u2013 and growing \u2013 feature set. It is on the same platform. And it has a good price point.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>The implementation and pilot went smoothly. \u201cExperlogix provided wonderful support. They really helped us streamline our processes and improve efficiencies. We figure the system will annually save us $250,000 in improved efficiencies and reduction of errors,\u201d comments Pavkovic.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>Feedback Reliance is getting from customers is very positive. \u201cAnd we\u2019re certainly pleased with the solution,\u201d Pavkovic says. He is especially pleased in that Experlogix is maintained outside of IT by people who use it \u2013 \u201cwhich is the way it should be.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee>In addition, Pavkovic couldn\u2019t be happier with the support Reliance has received from Experlogix. \u201cImplementation is never just about the software. Your success is dependent on your vendor. A great product without a great partner is never going to be satisfactory. We\u2019re fortunate to have a great vendor in Experlogix.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__results\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__result-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__result-title\"><!-- [et_pb_line_break_holder] -->        $250K Annual Savings<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>Reliance estimated $250,000 in annual savings from improved efficiencies and error reduction.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__result-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__result-title\"><!-- [et_pb_line_break_holder] -->        Strong Sales Adoption<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>Reliance reported strong sales-agent buy-in to the new proposal and quote process.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__result-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__result-title\"><!-- [et_pb_line_break_holder] -->        Business-User Ownership<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>The solution could be maintained outside of IT by the people who use it.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"xpl-reliance-case__result-card\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <strong class=\"xpl-reliance-case__result-title\"><!-- [et_pb_line_break_holder] -->        Positive Customer Response<!-- [et_pb_line_break_holder] -->      <\/strong><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee>Reliance reported positive customer feedback and an enhanced perception of sales-agent professionalism.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"xpl-reliance-case__final-quote\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <pee>\u201cExperlogix provided wonderful support. They really helped us streamline our processes and improve efficiencies. We figure the system will annually save us $250,000 in improved efficiencies and reduction of errors.\u201d<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <cite><!-- [et_pb_line_break_holder] -->      <strong>John Pavkovic<\/strong><!-- [et_pb_line_break_holder] -->      Director of Technology Solutions, Reliance Home Comfort<!-- [et_pb_line_break_holder] -->    <\/cite><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- =====================================================<!-- [et_pb_line_break_holder] -->     FINAL CTA + PDF DOWNLOAD<!-- [et_pb_line_break_holder] -->===================================================== &#8211;><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\n        <div class=\"xpl-resource-cta xpl-resource-cta--cpq\">\n\n            <strong class=\"xpl-resource-cta__title\">\n                Want to learn more?            <\/strong>\n\n            <p class=\"xpl-resource-cta__text\">\n                Speak with one of our experts or download the complete Reliance Home Comfort customer success story.            <\/p>\n\n            <div class=\"xpl-resource-cta__actions\">\n\n                <a\n                    class=\"xpl-resource-cta__button\"\n                    href=\"https:\/\/experlogix.com\/demo?product=CPQ\">\n                    Get Started                <\/a>\n\n                <a class=\"xpl-shared-download xpl-shared-download--cpq\" href=\"https:\/\/experlogix.com\/document-automation_reliafund_case-study_v2_0325-1\/\" target=\"_blank\" rel=\"noopener\">Read Case Study<\/a>\n            <\/div>\n\n        <\/div>\n\n        <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>H1 IS RENDERED BY THE CASE STUDY HERO H1: Reliance Home Comfort===================================================== &#8211;> Company improves process efficiencies, eliminates errors, and enhances perception of professionalism. Reliance sells, finances, and rents home comfort systems. It prides itself on its 1,500 member staff\u2019s professionalism and expertise in providing the highest level of quality and consistency in service. Client [&hellip;]<\/p>\n","protected":false},"featured_media":326805,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<h2>HVAC Company Improves Process Efficiencies, Eliminates Errors and Enhances Perception of Professionalism<\/h2>  <p><strong>Benefits<\/strong><\/p>  <ul> <li>$250,000 annual savings in improved efficiencies and error reduction.<\/li>  <li>Maintained by business users rather than IT.<\/li>  <li>Positive customer response to proposal\/quote process.<\/li>  <li>Seamless integration with Microsoft Dynamics CRM\/ERP platforms.<\/li>  <li>Enhanced customer perception of sales agents\u2019 professionalism.<\/li> <\/ul>  <p><a href=\"https:\/\/www.experlogix.com\/app\/uploads\/2025\/07\/CPQ_Reliance-Home-Comfort_Success-Story_V3_0725.pdf\">Get the Full Case Study Now<\/a><\/p>  <p>\u201cWith the old configuration tool, we had too many cases where combinations were selected and could not be built. This is now a thing of the past, and we can maintain the flexibility to handle non-standard requirements.\u201d<\/p>  <p><strong>John Pavkovic<\/strong>, Director of Technology Solutions, Reliance Home Comfort<\/p>  <p><br><\/p>","_et_gb_content_width":""},"xpl_cpq_related_topic":[],"xpl_da_related_topic":[],"class_list":["post-325097","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/case_studies\/325097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/case_studies"}],"about":[{"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/types\/case_studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/media\/326805"}],"wp:attachment":[{"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/media?parent=325097"}],"wp:term":[{"taxonomy":"xpl_cpq_related_topic","embeddable":true,"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/xpl_cpq_related_topic?post=325097"},{"taxonomy":"xpl_da_related_topic","embeddable":true,"href":"https:\/\/experlogix.com\/nl\/wp-json\/wp\/v2\/xpl_da_related_topic?post=325097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}