Australian Construction Equipment Distributor Accelerates Time-to-quote and Improves Order Accuracy
Benefits
- 50% faster time-to-quote, ensuring faster order delivery and greater customer satisfaction.
- 50% increase in quoting accuracy.
- Significant reduction in quoting errors.
- All product information in one place, ensuring quality and consistency in order configurations.
- Voluntary increase in Dynamics CRM user adoption – jumping from 2 to 7 departments.
- Nationally set pricing.
Hitachi Construction Machinery distributes a broad line of equipment used in construction, mining, quarry operations, and forestry. The company offers a full line of hydraulic excavators, dump trucks, wheel loaders, and graders along with parts and services. It also distributes John Deere and Bell products and associated parts and services through its 25 branch locations across Australia.
“Experlogix has made it much faster to create valid orders. We have seen about a 50% improvement in time-to-quote. And accuracy in quoting has also improved about 50%.”
Craig Walsh, CRM Administrator at Hitachi Construction Machinery