It's 4:45 on a Friday, and Mia has one thing standing between her and a closed deal: a renewal contract. She's in Salesforce, looking at the opportunity. The terms are agreed. The customer is ready to sign. All she needs is the contract generated with the right terms,...
Configure, Price, Quote Quoting Errors in the Age of AI A quote goes out the door in ninety seconds, and it looks clean. The only problem is that the discount stacks in a way your margin policy forbids, and nobody catches it until after the deal was signed. Quoting...
Most technology sectors have an AI story right now, and CPQ is no exception. The trouble is that a lot of these stories offer vague promises about a smarter future, and very little about how AI translates into business value. That means the companies that chase the...
Enterprise software is changing. Instead of navigating screens, forms, and menus, users are increasingly interacting with Copilot agents that understand their intent, know their business context, and can take action on their behalf. As Copilot becomes a primary...
Customer service forms are supposed to make life easier, but more often than not, they confuse and frustrate customers—misunderstandings, misrouted inquiries, and more add up to a bad customer experience that can lose sales and trust. It’s time to give these outdated...
